We take great care in checking and packaging every order. To maintain hygiene standards and protect all customers, our returns process is strict and must be followed exactly as outlined below.
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- Return Request
If you would like to return an item, you must submit a return request within 3 days of receiving your order.
• Return requests made after 3 days may not be accepted.
• Once your request is approved, you will receive return instructions.
• Unauthorised or unapproved returns will not be processed.
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- Clothing – Conditions for Return
Returns on full-price clothing are accepted only if all of the following conditions are met:
• Item is unworn, unwashed and unused
• No marks, stains, perfume, deodorant or make-up
• No damage, stretching or signs of wear
• All original tags and packaging are intact
• Item is returned within the timeframe provided in your approval email
Items that do not meet these conditions will be rejected and returned to you.
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- Jewellery – Strict Hygiene Policy
For hygiene and safety reasons, all jewellery items are strictly non-returnable and non-exchangeable, unless faulty upon arrival.
This includes: earrings, necklaces, bracelets, rings, anklets and jewellery sets.
Any jewellery returned without approval will be sent back to you.
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- Postage Deductions
We do not offer free returns.
If your return is approved, the following will be deducted from your refund:
• Original delivery fee
• Return postage (if we provide the label)
• Any non-refundable payment processing fees
Shipping fees are non-refundable in all circumstances.
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- Incorrect / Faulty Items
If your order arrives incorrect or faulty, you must notify us within 48 hours of delivery with:
• Your order number
• Clear photos of the issue
We will review and assist in line with our obligations under UK consumer law.
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- Non-Returnable Items
The following items cannot be returned:
• All jewellery (unless faulty on arrival)
• Sale or discounted items
• Items worn, washed, damaged or altered
• Items with missing tags or packaging
• Items returned outside the approved timeframe
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- Refund Processing
Once your return is received and inspected, your refund will be issued within 5–7 working days.
Refunds will be adjusted for:
• Postage deductions
• Any condition issues
• Any non-refundable charges
We reserve the right to refuse returns that do not meet our policy requirements.
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- Exchanges
Exchanges may be offered where stock is available.
If the requested item is unavailable, a refund will be issued (minus postage deductions).
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This policy operates alongside your statutory rights under UK consumer law.